A hospitable reply to every guest review
Carry your hospitality into public guest feedback with considered responses that reflect your property’s voice.
Try your 5 free responses →Built around your everyday.
Guest reviews cover many touchpoints—from check-in to the quality of sleep. Teams need to be responsive without disclosing booking information or promising amenities the property does not offer.
Describe your property’s real services and use a warm or refined tone. A draft can acknowledge the guest’s experience while leaving room for your team to add an appropriate, verified follow-up.
90 reviews ×5 minutes per manual reply = 450 minutes of drafting each month.
This is a planning example, not measured customer data or promised savings. Allow time to review and edit every AI draft.A reply in context
ILLUSTRATIVE EXAMPLEA comfortable stay and friendly reception. We would have appreciated a quieter room.
Thank you for sharing your feedback. We’re pleased you found your stay comfortable and our reception team welcoming. We’re sorry the noise affected your experience. Please contact our team privately so we can better understand your concerns.
Sample copy for illustration. Every real draft should be checked before posting.
A few things you might be wondering.
Can I mention room numbers or booking details?
Keep private booking information out of public responses. Use the private support contact for any discussion requiring guest details.
Will the reply promise an upgrade next time?
No upgrades, discounts, or other benefits should be invented. Only add a commitment once your team has authorized it.
Can the business voice match our property style?
Yes. Choose a brand tone, list your actual services, and add phrases you want excluded. Review each reply before sharing it.